Refund policy

Forward Race Parts products are intended exclusively for a clientele of professionals acting within the scope of their business activity.

All Forward Race Parts products undergo rigorous quality control prior to shipment. Consequently, no claim, return, order cancellation, product return or refund shall be accepted after delivery, except in the case of a manifest manufacturing defect expressly acknowledged by Forward Race Parts.

Any claim relating to an apparent non conformity, a visible defect, a reference error, a quantity error or a transport damage must be submitted in writing within a maximum period of five business days following receipt of the goods, accompanied by sufficiently detailed photographs. Beyond this period, the products shall be deemed conforming, complete and accepted without reservation.

Any claim relating to a non apparent defect must be submitted in writing within a maximum period of thirty calendar days from the effective discovery of the defect, accompanied by sufficiently detailed photographs and a detailed technical description. The hidden defect warranty applies exclusively between professionals of the same specialty and within the limits set by these terms.

No return shall be accepted without prior written agreement from Forward Race Parts. Any product returned without prior authorization may be refused or redirected at the sole expense of the sender.

The Forward Race Parts warranty is strictly limited, at its sole discretion, to the replacement of the product acknowledged as defective or to the refund of its purchase price excluding taxes. No other compensation may be claimed, in particular for loss of operation, loss of earnings, delay, labor cost, disassembly cost, reassembly cost, commercial prejudice, damage to image, or any indirect damage.

The warranty applies only to the first professional buyer having contracted directly with Forward Race Parts and is not transferable to the reseller's end customer without prior written agreement from Forward Race Parts.

Products manufactured to order, in small series, customized, modified, anodized, coated or prepared according to the customer's specifications may not be subject to any cancellation, return or refund once production has been launched.

As products are individually packaged in their final packaging, inspection upon receipt shall relate exclusively to the external condition of the parcels, the quantities delivered, the references delivered and the apparent good condition of the packaging.

Any transport damage or apparent non conformity must be reported in writing within the same period of five business days, with supporting photographs.

In the event of a claim made after resale to an end customer, the reseller shall submit a complete written request accompanied by detailed photographs of the product concerned. No processing shall take place without prior written agreement from Forward Race Parts.

Forward Race Parts reserves the right to refuse any claim related to misuse, incorrect installation, unreported incompatibility, normal wear, lack of maintenance, transformation, modification, impact, competition use, or any use not consistent with the intended purpose of the product.

The fourteen day withdrawal right applies to consumers in distance selling and does not constitute the standard regime applicable to B2B relations between professionals acting within the scope of their activity.