Shipping policy

Orders are shipped to the address indicated by the buyer, under their sole responsibility.

The announced lead times are indicative and depend in particular on the quantities ordered, production capacities, supplies, surface treatments, transport and any customs formalities.

Unless otherwise agreed in writing, shipments are carried out under Incoterm FCA Aytré (Incoterms 2020). The transfer of risks occurs upon delivery of the goods to the first carrier.

Unless otherwise agreed in writing, shipping costs, insurance costs, customs duties, local taxes, import fees and ancillary formalities are at the sole expense of the buyer.

It is the buyer's responsibility to check the condition of the parcels upon receipt and to immediately issue any necessary reservations to the carrier, then to confirm the claim to Forward Race Parts within a maximum period of five business days, with supporting photographs.

No shipping delay, no customs holding, no transport contingency or loss of operation resulting therefrom may engage the responsibility of Forward Race Parts beyond the strict refund or replacement of the product concerned, if such responsibility is retained.

Forward Race Parts Shipping Protection

Forward Race Parts offers its resellers an optional shipping protection service, named "Forward Race Parts Shipping Protection", intended to cover the goods during transit. This protection is not an insurance contract within the meaning of the French Insurance Code, but a contractual protection granted by Forward Race Parts within the framework of its commercial relationship with the reseller.

This protection is offered at the time of order validation on the B2B site, in the form of a checkbox activated by default. The reseller retains the option to decline it by unchecking the box before the final validation of the order. In the event of refusal, the shipment is carried out at the sole risk of the buyer in accordance with Incoterm FCA Aytré, without any claim being possible against Forward Race Parts in respect of a transport loss.

The cost of the shipping protection amounts to two percent of the value excluding taxes of the order, with a minimum amount of five euros per shipment. This cost is added to the invoice and identified under the line item "Forward Race Parts Shipping Protection".

The protection covers the shipped goods against loss, theft and damage occurring during transit, from the handover of the parcel to the carrier until the effective delivery to the recipient indicated on the label. The protection also covers theft of the parcel after delivery when deposited at the indicated address.

The indemnification relates to the invoiced value excluding taxes of the goods concerned, up to a limit of five thousand euros per parcel. For any order whose value exceeds five thousand euros, Forward Race Parts will proceed with the distribution of the goods into several parcels in order to maintain full coverage, at no additional cost to the reseller and without the need for prior notice. For any order whose value exceeds twenty thousand euros, a specific extension of protection may be subscribed upon written request prior to shipment, subject to acceptance by Forward Race Parts and invoicing of an additional cost.

The following are excluded from the protection, without this list being exhaustive: damage prior to shipment, damage resulting from packaging supplied by the buyer, customs duties and local taxes, customs clearance and reshipment fees linked to administrative retention, loss of operation, loss of earnings and indirect prejudice, losses resulting from an incorrect, incomplete or erroneous delivery address provided by the buyer, losses resulting from competition use or non conforming handling by the buyer or its recipient, losses resulting from a case of force majeure as defined in the Terms of Sale, as well as products explicitly excluded from the underlying insurance conditions (consumer electronic products, jewelry, antiques, perishable goods, vehicles, tobacco).

Any claim under the shipping protection must be submitted in writing to Contact.b2b@forwardraceparts.com within a maximum period of five business days following the occurrence of the loss, or, in the case of a parcel indicated as delivered but not received, within a maximum period of seven business days following the delivery date displayed by the carrier. Beyond these deadlines, no claim may be taken into account.

The claim must be accompanied by the following documents: detailed photographs of the parcel and the goods, delivery slip, order references, copy of the invoice and, if applicable, official statement established with the carrier. Forward Race Parts reserves the right to request any additional document necessary for the processing of the file.

After validation of the file, Forward Race Parts will proceed, at its sole discretion, with the replacement of the goods concerned or the refund of their invoiced value excluding taxes, within the limit of the provided ceiling. No other compensation may be claimed on any ground whatsoever.

The Forward Race Parts Shipping Protection does not replace the legal obligations of the buyer regarding reservations to the carrier, which remain the sole responsibility of the buyer in accordance with Articles L.133-1 et seq. of the French Commercial Code.